World's Worst Customer Service Under Scrutiny Ah, cable companies. The reliable winners of America's Most Hated Companies year after year. Soaring rates, bundled services, throttled Internet; the list goes on. We give them an exclusive monopoly on our public right of way and in return we get service so bad that an entire streaming industry has grown up to try to get away from them. Our local friend is Comcast, but Spectrum and Cox in the southern part of California are just as maddening. The cable part of cable company services is regulated in CA by a law called DIVCA, which was a giveaway back in 2006, and has remained untouched ever since. Finally in 2021, a little teensy change was made and the regulator (the CPUC) was given the ability to set customer service standards for cable. You'd think a regulator could already do that, but DIVCA was written to make sure that they couldn't. Public hearings on what these customer service standards should be are coming up and your participation is wanted. The companies are notorious for filling these things up with their own people to say they are fabulous and that is what will happen if the public doesn't pay attention. MA is collaborating with the Alliance for Community Media, which is the association of the public access channels that cable companies provide on their system and which they regularly starve of funding and equipment, on prep sessions for the public hearings. Join us on Zoom on August 7 or September 12th for lively and brief prep session to get up to speed and prepare your comment. Sessions are at 10am or 7pm on either date. The CPUC's public hearings will be held live in Sacramento on August 14th from 1-3pm and 5-7pm, live in Monterey Park on September 5th from 1-3pm and 5-7pm and virtual on September 19 from 1-3pm and 5-7pm. Save the dates! |
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